FAQ

Your serial number is a total of 14 characters long. You can find it in between the batteries, or on a white sticker on the chair mast.

Choosing the best mobility scooter or mobility aid depends on factors such as your physical needs, travel distance, portability, and comfort preferences. We recommend booking a free consultation or product demonstration with one of our authorised retailers. They can assess your needs and recommend the most suitable mobility solution for your independence and lifestyle.

Yes, we recommend regular servicing to keep your mobility scooter or powerchair performing safely and reliably. Servicing and repairs are provided through our authorised mobility dealers and service providers, who are trained to maintain and repair our products.

Our mobility scooters and mobility aids are available exclusively through a network of approved retail partners. You can visit a local showroom or online retailer to view products, receive expert advice, arrange a demonstration, and make your purchase with full support.

Yes, we manufacture genuine spare parts and accessories for all our mobility products. However, all parts must be ordered through your local authorised retailer, who will place the order on your behalf and ensure delivery to you.

If you experience any issues with your mobility product, please contact our Customer Service Team or your authorised retailer. Our team will guide you through troubleshooting steps to diagnose the problem and work quickly to provide a solution or arrange repairs if needed.

If your mobility scooter or product arrives damaged, please contact the retailer where you made your purchase on the same day as delivery to report the issue. Photographic evidence will be required to process your claim, so we recommend taking clear photos of the damaged item and packaging before contacting the store. This helps speed up replacements or repairs.

If you have a long-term or chronic medical condition, you may qualify for VAT relief on mobility scooters and mobility aids. This exemption does not apply to temporary injuries such as broken bones that are expected to heal fully. Qualifying conditions include, but are not limited to: Arthritis Dementia Stroke Multiple sclerosis Diabetes Other chronic illnesses requiring ongoing treatment or mobility support This VAT exemption ensures you can purchase essential mobility equipment without paying additional Value Added Tax, making your investment in independence and mobility more affordable.

We provide a comprehensive mobility scooter warranty to give you peace of mind: Lifetime Warranty – Covers structural frame components, including the platform, fork, seat post, and frame welds. Two-Year Limited Warranty – Covers the drivetrain, including the transaxle, motor, and brakes. One-Year Limited Warranty – Covers all electrical components, such as controllers and battery chargers. Please note: attempting to dismantle or modify these parts will void the warranty. Battery Warranty – Batteries are covered for 12 months by the original manufacturer. For Lithium-ion batteries, please refer to the separate Lithium Warranty information. Not covered under warranty: Consumable items that naturally wear over time, such as tyres, bulbs, lap belts, upholstery, plastic shrouds, motor brushes, and fuses. Damage caused by misuse, severe impact, accidents, or environmental factors (e.g., flooding, acts of nature) is not covered. Note: Warranty covers parts only; labour and service costs are handled by your authorised mobility dealer.

As a mobility scooter manufacturer, we do not sell our products directly to the public. Instead, we work with a network of authorised mobility retailers who set their own retail prices. Because pricing can vary by location and retailer, we do not display prices on our website. To get an accurate quote, please contact your nearest approved mobility dealer.